Frequently Asked Questions

SHIPPING

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How long will it take to get my order?

It depends on where you are. US orders will take 5-8 business days to arrive. International deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.

HELP! I provided a wrong address. What can I do?

Now you should be quick. We can only change your shipping address before the package leaves our facility.

Send us an email to support@barkzys.com or use our contact form.

Why USPS Shows "Awaiting Item"?

We use two shipping couriers, and to see the full tracking updates before USPS receives the package please use our new tracking page: Track Your Order

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

POWER TAIL 2.0

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For what size dogs is it suitable?

The Power Tail 2.0 is ideal for small to medium-sized dogs. For larger breeds, suitability depends on how aggressive your dog is with chewing. While the toy is built to be durable, big dogs with strong chewing habits might be too much for it. We recommend supervising the first play session to see how your dog interacts with the toy and ensure it’s a good fit.

Does it work on carpet?

Yes, the Power Tail 2.0 works perfectly on carpet, thanks to its powerful motor that keeps it moving smoothly across all floor types. Plus, the silicone texture adds extra grip, making it even more effective on softer surfaces.

Is the Power Tail loud?

No, the Power Tail isn’t loud. It’s our quietest dog toy yet and the quietest interactive dog toy on the market. Perfect for even the most noise-sensitive dogs. it has an ultra-silent motor—seriously, it pretty much can't get any quieter than this.

Can the Power Tail damage my furniture?

As long as your furniture is not made of cotton candy or clouds, no. :) The Power Tail is covered with a silicone skin that makes it soft.

Will it be safe for my dog?

The Power Tail 2.0 is completely safe for your dog. It’s made from high-quality, eco-friendly ABS and TPU making it non-toxic, bite-resistant, and bacteria-free. We prioritize safety for worry-free play. For extra caution, supervise your dog’s first playtime to ensure they don’t chew it too aggressively.

How do I charge the Power Tail?

The Power Tail has an integrated USB-C port and comes with a USB-C cable. All you have to do is to connect the Power Tail to a socket, your phone, PC or laptop. You will never have to replace the battery.

Can my dog break the Power Tail?

No. As long as it doesn't involve a wolf, it can't happen. The Power Tail is very sturdy built and has no visible screws. The outer shell that closes the USB port is fully embedded in the toy, so your dog can't bite it off.

Does the Power Tail need to be set up first?

Yes, but it’s super simple!

The only setup needed is attaching one of the included rope tails and fully charging the Power Tail 2.0 before first use using the included USB-C cable. After that, just power it on, select a mode, and let the fun begin!

What if my dog doesn't like it?

We’re dedicated to your pet's satisfaction, which is why every product is backed by our 30-Day Doggysfaction Guarantee.

This let's you try the product risk free for 30 days. If your pet is not completely satisfied, just return it for a full refund.

To start a return, just email us at support@barkzys.com.

What are the specifications of the Power Tail?

Power Tail 2.0 – Interactive Dog Toy 🐶⚡

🔹 Product Type:

  • Interactive Dog Toy

🔹 Target Audience:

  • Small to Medium Dogs (Not suitable for large dogs with strong bite force)

🔹 Dimensions:

  • 73 x 73 x 101 mm (2.87 x 2.87 x 3.97 inches)

🔹 Weight:

  • 193 g (6.81 oz)

🔹 Materials:

  • ABS Resin
  • Polycarbonate (PC)
  • Thermoplastic Polyurethane (TPU)

🛡️ Safety & Durability

  • Non-toxic, eco-friendly materials
  • Bite-resistant design
  • Not waterproof (avoid water or high-humidity environments)
  • 0.39-inch (1 cm) thick reinforced shell
  • Passes drop and collision tests
  • Built to withstand chewing and rough play

⚙️ Interactive Features

  • 3 Adjustable Modes:

    🔵 Fast Mode (Blue Light) – High-energy rolling

    🟣 Slow Mode (Purple Light) – Calm, gentle play

    🟡 Standby Mode (Yellow Light) – Pauses and reactivates with touch

  • Wagging Rope Tails:

    Includes 2 consumable rope tails (replaceable)

  • Optional Barking Sound

    Toggle ON/OFF (Press button twice)

🔋 Power & Charging

  • 600mAh Rechargeable Battery
  • Charging Time: ~2 hours
  • Battery Life: Up to 24 hours of continuous play
  • USB-C Charging Cable (Included)

🎮 Operation & Controls

  • Power On/Off: Long press the button
  • Cycle Through Modes: Press button to switch modes
  • Touch-Activated: Reactivates from standby with a nudge
  • Standby Mode:

    Pauses after 5 minutes

    Reactivates for 1 minute after 1 hour or with touch

💡 LED Indicators

  • 🔵 Blue Light: Fast Mode
  • 🟣 Purple Light: Slow Mode
  • 🟡 Yellow Light: Standby Mode
  • 🔴 Flashing Red Light: Low Battery
  • 🔴 Solid Red Light: Fully Charged
  • 🔴 Regular Flashing Red: Charging
  • 🟢/🔴 Flashing Green/Red: Sound On/Off Status

🛡️ Warranty

  • 3-Month Warranty (Main Product Body – Excludes Accessories)
  • Requires Proof of Purchase

Not Covered:

  • Unauthorized repairs or modifications
  • Damage from pets, natural disasters, or misuse

⚠️ Precautions

  • Use only 5V/1A chargers
  • Supervise during first use to prevent aggressive chewing
  • Avoid direct sunlight (prevents shell cracking)
  • Keep pets away from power cable/charger
  • Not suitable for children without adult supervision

📦 Package Contents:

  • Power Tail 2.0 Toy ×1
  • Rope Tails ×2 (replaceable)
  • USB-C Charging Cable ×1

💡 Additional Notes:

  • Supports DIY Accessories (use stronger ropes if needed)
  • Perfect for reducing boredom, anxiety, and destructive behavior
  • Promotes physical and mental stimulation for dogs

ZOOMIE BUDDY 2.0

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For what size dogs is it suitable?

The Zoomie Buddy 2.0 is ideal for small to medium-sized dogs. For larger breeds, suitability depends on how aggressive your dog is with chewing. While the toy is built to be durable, big dogs with strong chewing habits might be too much for it. We recommend supervising the first play session to see how your dog interacts with the toy and ensure it’s a good fit.

Does it work on carpet?

Yes, the Zoomie Buddy 2.0 works perfectly on carpet, thanks to its powerful motor that keeps it moving smoothly across all floor types. Plus, the silicone texture adds extra grip, making it even more effective on softer surfaces.

Is the Zoomie Buddy loud?

No, the Zoomie Buddy isn’t loud. Its motor is ultra-quiet—about as quiet as it gets for an interactive dog toy. You may hear some noise when it bounces, especially on hard floors, but the plush covers help reduce that sound significantly while also adding extra protection.

Can the Zoomie Buddy damage my furniture?

As long as your furniture is not made of cotton candy or clouds, no. :) The Zoomie Buddy is covered with a silicone skin that won't make scratches.

Will it be safe for my dog?

Absolutely. Zoomie Buddy 2.0 is made from tough, FDA-approved, food-safe materials that are non-toxic and bite-resistant. It’s designed for daily play with rough paws and eager jaws, but it’s not a chew toy. For extra peace of mind, keep an eye on your dog during their first play sessions to make sure they’re using it as intended.

How long does the battery last?

A full charge gives about 3 hours of active play. In Smart Mode, it runs for 5 minutes after each nudge, then returns to standby,
meaning it can last all day without needing a recharge.

When it’s time to recharge, the included USB-C cable gets it ready in just a couple of hours.

Can my dog break the Zoomie Buddy?

Unless you’ve adopted a wolf, no. It’s built tough with no exposed screws, and the motor is buried deep inside the thick shell. Once tightened with a bit of brute force, the shell is nearly impossible for your dog to open by accident.

Does the Zoomie Buddy need to be set up first?

Yes, but it’s super simple!

Just fully charge it with the included USB-C cable, and (if you’d like) add some of your dog’s favorite treats inside. Then power it on, choose a mode, and let the fun begin!

What if my dog doesn't like it?

We’re dedicated to your pet's satisfaction, which is why every product is backed by our 30-Day Doggysfaction Guarantee.

This let's you try the product risk free for 30 days. If your pet is not completely satisfied, just return it for a full refund.

To start a return, just email us at support@barkzys.com.

What are the specifications of the Zoomie Buddy 2.0?

🐾 Zoomie Buddy 2.0™ – Smart Interactive Treat Ball for Dogs

Designed to stimulate your dog’s body and mind, Zoomie Buddy 2.0™ is a self-moving, touch-activated treat ball that keeps your pup entertained for hours — even when you’re not home.

🔹 Product Type: Interactive Treat-Dispensing Dog Toy
🔹 Target Audience: Small to Medium Dogs (Large dogs can use it if they don’t try to crush it)
🔹 Diameter: 7.2 cm / 2.83"
🔹 Weight: ~180 g
🔹 Materials: Durable TPU + Nylon blend, BPA-free, FDA-Compliant, Food-Safe, Non-Toxic
🔹 Covers: Optional plush fruit covers (Tomato, Apple, Pineapple – sold separately)

🛡️ Safety & Durability

  • Splash-resistant body with tightly sealed shell and protected power button
  • No exposed screws
  • Outer shell can be tightened firmly, making it almost impossible for dogs to open accidentally
  • Strong shell designed to last at least 1 year of regular play
  • All materials pet-safe and non-toxic
  • Not a chew toy — supervision recommended for aggressive chewers

⚙️ Interactive Features

  • Smart randomized motion mimics real prey: rolls unpredictably, pauses, and changes direction
  • Touch-activated play — no remote or app needed
  • Built-in treat compartment (holds ~2 tablespoons of small treats or kibble)
  • Adjustable treat hole (max 0.35" × 0.51")
  • Obstacle avoidance prevents it from getting stuck
  • Works on hardwood, tile, laminate, low- to medium-pile carpet, grass, and turf

🎮 Play Modes

  • Standard Mode: Plays continuously for 5 minutes, then shuts off
  • Smart Mode: Plays for 5 minutes, then enters standby until reactivated with a touch

🔋 Power & Charging

  • 500 mAh rechargeable battery (~3 hours playtime per charge)
  • Minimal standby drain in Smart Mode
  • USB-C charging (cable included)
  • Charging time: ~2 hours

🤫 Noise Control

  • Ultra-quiet motor
  • Some bouncing noise on hard floors (greatly reduced with optional plush covers)
  • Plush covers also add extra protection and comfort for indoor play

🧼 Cleaning

  • Fully washable modular design
  • All parts separate for easy cleaning
  • Handles drool and light water exposure — not submersible

🛡️ Warranty & Guarantee

  • 30-Day Doggysfaction Guarantee — full refund if your dog doesn’t love it
  • 1-Year Limited Warranty for manufacturer defects
  • Replaceable outer shells available separately

📦 Package Contents

  • 1× Zoomie Buddy 2.0™ Treat Ball
  • 1× USB-C Charging Cable
  • 1× User Guide
  • Optional Plush Cover(s) sold separately

💡 Customer Favorite Uses

  • Keeping dogs occupied during work hours
  • Helping with separation anxiety
  • Reducing boredom-related destructive behavior
  • Mental enrichment for food-motivated or high-energy dogs
  • Encouraging lazy or overweight dogs to move more

WARRANTY

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What if it stops working?

All BARKZYS© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.

In the case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.

However, our warranty does not cover thefts or accidental damages.

Need more help? You can contact us through our contact page! We will be happy to assist you.