Frequently Asked Questions

SHIPPING

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How long will it take to get my order?

It depends on where you are. US orders will take 5-8 business days to arrive. International deliveries can take anywhere from 5-16 days. Delivery details will be provided in your confirmation email.

HELP! I provided a wrong address. What can I do?

Now you should be quick. We can only change your shipping address before the package leaves our facility.

Send us an email to support@barkzys.com or use our contact form.

Why USPS Shows "Awaiting Item"?

We use two shipping couriers, and to see the full tracking updates before USPS receives the package please use our new tracking page: Track Your Order

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

POWER TAIL 2.0

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For what size dogs is it suitable?

The Power Tail 2.0 is ideal for small to medium-sized dogs. For larger breeds, suitability depends on how aggressive your dog is with chewing. While the toy is built to be durable, big dogs with strong chewing habits might be too much for it. We recommend supervising the first play session to see how your dog interacts with the toy and ensure it’s a good fit.

Does it work on carpet?

Yes, the Power Tail 2.0 works perfectly on carpet, thanks to its powerful motor that keeps it moving smoothly across all floor types. Plus, the silicone texture adds extra grip, making it even more effective on softer surfaces.

Is the Power Tail loud?

No, the Power Tail isn’t loud. It’s our quietest dog toy yet and the quietest interactive dog toy on the market. Perfect for even the most noise-sensitive dogs. it has an ultra-silent motor—seriously, it pretty much can't get any quieter than this.

Can the Power Tail damage my furniture?

As long as your furniture is not made of cotton candy or clouds, no. :) The Power Tail is covered with a silicone skin that makes it soft.

Will it be safe for my dog?

The Power Tail 2.0 is completely safe for your dog. It’s made from high-quality, eco-friendly ABS and TPU making it non-toxic, bite-resistant, and bacteria-free. We prioritize safety for worry-free play. For extra caution, supervise your dog’s first playtime to ensure they don’t chew it too aggressively.

How do I charge the Power Tail?

The Power Tail has an integrated USB-C port and comes with a USB-C cable. All you have to do is to connect the Power Tail to a socket, your phone, PC or laptop. You will never have to replace the battery.

Can my dog break the Power Tail?

No. As long as it doesn't involve a wolf, it can't happen. The Power Tail is very sturdy built and has no visible screws. The outer shell that closes the USB port is fully embedded in the toy, so your dog can't bite it off.

Does the Power Tail need to be set up first?

Yes, but it’s super simple!

The only setup needed is attaching one of the included rope tails and fully charging the Power Tail 2.0 before first use using the included USB-C cable. After that, just power it on, select a mode, and let the fun begin!

What if my dog doesn't like it?

We’re dedicated to your pet's satisfaction, which is why every product is backed by our 30-Day Doggysfaction Guarantee.

This let's you try the product risk free for 30 days. If your pet is not completely satisfied, just return it for a full refund.

To start a return, just email us at support@barkzys.com.

What are the specifications of the Power Tail?

Power Tail 2.0 – Interactive Dog Toy 🐶⚡

🔹 Product Type:

  • Interactive Dog Toy

🔹 Target Audience:

  • Small to Medium Dogs (Not suitable for large dogs with strong bite force)

🔹 Dimensions:

  • 73 x 73 x 101 mm (2.87 x 2.87 x 3.97 inches)

🔹 Weight:

  • 193 g (6.81 oz)

🔹 Materials:

  • ABS Resin
  • Polycarbonate (PC)
  • Thermoplastic Polyurethane (TPU)

🛡️ Safety & Durability

  • Non-toxic, eco-friendly materials
  • Bite-resistant design
  • Not waterproof (avoid water or high-humidity environments)
  • 0.39-inch (1 cm) thick reinforced shell
  • Passes drop and collision tests
  • Built to withstand chewing and rough play

⚙️ Interactive Features

  • 3 Adjustable Modes:

    🔵 Fast Mode (Blue Light) – High-energy rolling

    🟣 Slow Mode (Purple Light) – Calm, gentle play

    🟡 Standby Mode (Yellow Light) – Pauses and reactivates with touch

  • Wagging Rope Tails:

    Includes 2 consumable rope tails (replaceable)

  • Optional Barking Sound

    Toggle ON/OFF (Press button twice)

🔋 Power & Charging

  • 600mAh Rechargeable Battery
  • Charging Time: ~2 hours
  • Battery Life: Up to 24 hours of continuous play
  • USB-C Charging Cable (Included)

🎮 Operation & Controls

  • Power On/Off: Long press the button
  • Cycle Through Modes: Press button to switch modes
  • Touch-Activated: Reactivates from standby with a nudge
  • Standby Mode:

    Pauses after 5 minutes

    Reactivates for 1 minute after 1 hour or with touch

💡 LED Indicators

  • 🔵 Blue Light: Fast Mode
  • 🟣 Purple Light: Slow Mode
  • 🟡 Yellow Light: Standby Mode
  • 🔴 Flashing Red Light: Low Battery
  • 🔴 Solid Red Light: Fully Charged
  • 🔴 Regular Flashing Red: Charging
  • 🟢/🔴 Flashing Green/Red: Sound On/Off Status

🛡️ Warranty

  • 3-Month Warranty (Main Product Body – Excludes Accessories)
  • Requires Proof of Purchase

Not Covered:

  • Unauthorized repairs or modifications
  • Damage from pets, natural disasters, or misuse

⚠️ Precautions

  • Use only 5V/1A chargers
  • Supervise during first use to prevent aggressive chewing
  • Avoid direct sunlight (prevents shell cracking)
  • Keep pets away from power cable/charger
  • Not suitable for children without adult supervision

📦 Package Contents:

  • Power Tail 2.0 Toy ×1
  • Rope Tails ×2 (replaceable)
  • USB-C Charging Cable ×1

💡 Additional Notes:

  • Supports DIY Accessories (use stronger ropes if needed)
  • Perfect for reducing boredom, anxiety, and destructive behavior
  • Promotes physical and mental stimulation for dogs

WARRANTY

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What if it stops working?

All BARKZYS© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you a limited 1-year warranty.

In the case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.

However, our warranty does not cover thefts or accidental damages.

Need more help? You can contact us through our contact page! We will be happy to assist you.